Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Fulfillment
It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.
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Shipping
Our average shipping time is 4 business days depending on the order’s destination.
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Estimated delivery
Our customers get their order after we fulfill and ship it.
Simply by clicking on “My Account” in the upper right corner of the Menu.
Enter your details, confirm your e-mail and that’s it.
By the way, only with an account you won’t miss VIP deals.
Address changes can only be made if the order has not been packed by the warehouse but…if the order has been packed and ready to ship, then no modifications can be made (unless the order is already being held for another reason).
If you need to change the shipping address after placing the order, please contact us as soon as possible and send us the following information to verify your account:
- Order number;
- Registered first and last name;
- Registered address;
- Registered telephone number
If all details match, we will manually change your order. Please provide new shipping address details in below format:
Last Name
First Name
Telephone
Company (if any)
Address
City
State
Country
Zip
However, please take note that we only change the shipping address if it has to be updated under the same area or location. Request to change to other country or zip code cannot be processed.
*Simply contacting us does not constitute an agreement nor does it mean we can act upon your request. We do not accept liability for requests which are not received or read after the order has been invoiced. Once your order has been dispatched from our warehouse, we can NOT make any changes or stop the order.
You will receive an e-mail from us with your tracking number and a link to a tracking platform.
A second option would be to log into your account and navigate to orders. Click on your order and track it.
No, we do not store any payment information.
We ship to the following countries:
1. USA
2. EUROPE
- A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
- D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
- G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
- L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
- P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
- U, V–Ukraine, United Kingdom, Vatican City
3. EFTA STATES
- Iceland, Liechtenstein, Norway, Switzerland
4. CANADA
5. AUSTRALIA / NZ
6. WORLDWIDE
- All other countries and territories not mentioned above, excluding Cuba, Crimea, Iran, North Korea, and Syria, as Printful doesn’t ship to these destinations.
There are some products that we’ll ship separately due to packaging differences.
These products are: mugs, framed posters, posters, canvas, stickers, jewelry, bean bags, backpacks, pillows with stuffing, snapback hats.
If you need to swap an item
Returns and Exchanges
Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please send an e-mail including your Name, Order Number and photos of the faulty item to customer.service@veggianer.com
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Veggianer does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – Please contact us first. We do not refund orders for buyer’s remorse without previous notification.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore, Veggianer reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
No worries, just e-mail us to customer.service@veggianer.com with your name, order number and photos of the wrong item, and we will get it fixed as soon as possible.
It should not happen, but if then please e-mail us to customer.service@veggianer.com with your name, order number and photos of the damaged item, and we will send out a new one immediately
You can reach out to us via email, live chat or ticket support.
Get in touch with us as soon as possible
You can change an order that is already submitted unless you received your tracking email.
Simply log into your account or send us a mail with your new shipping address.
You can change or cancel an order that is already submitted unless you received your tracking email.
Simply log into your account or send us a mail with your new shipping address.
We can put you on our list for certain items, but can not promise, that we get it back in stock such as special promotions or collections.